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Privacy and cookie policy
Last updated: 12/01/2021
Overview
Welcome to Valuebetennis. We process your data in accordance with the applicable regulations, and you will find all the legal information below.
Protecting your personal data is a priority, and this collection of information is limited to what is strictly necessary, in accordance with the data minimisation principle. Your data will not be passed on to third parties for marketing purposes, whether free of charge or for a fee.
By connecting to www.valuebetennis.fr or www.valuebetennis.com (the "Site"), by signing up for a subscription and by purchasing one of the kits, you provide us with personal information.
The controller of your personal data is VBTech Limited, whose registered office is at Room 747, 7/f, Star House, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong (hereinafter "valuebetennis" or "we").
For any clarification or complaint, please do not hesitate to contact us at [email protected]
WHICH CATEGORIES OF DATA ARE PROCESSED AUTOMATICALLY?
When you browse the Site, data collected through the cookies and similar technologies used (in particular IP addresses, connection logs, traffic data, device used, browser language).Identity and contact details (surname; first name; email address; telephone number) allow us to identify you (creation of a profile) and to communicate with you; your messages and our replies may also be processed automatically;
We will also process information relating to the contractual and commercial relationship you may enter into with us (in particular details of the course or courses ordered) as well as transactional information (transaction date, amount, order number).
Mandatory fields are indicated as such in our collection forms (asterisk, notice, label, etc.).
Where we ask you to answer surveys, questionnaires, etc., we will ensure the lawfulness of collecting categories of personal data other than those mentioned above.
FOR WHAT PURPOSES AND ON WHAT LEGAL BASIS?
This data processing forms part of the performance of the contractual relationship between us and/or that you wish to enter into with us, since the personal data we collect and process is necessary to provide the services requested under our Terms of Sale.This processing is also necessary to protect our legitimate interests, in particular by allowing us to keep evidence of the transactions carried out and/or, where applicable, to recover unpaid invoices.
More specifically, the purposes pursued by the automated processing of the aforementioned data are as follows:
Identifying the people using the Site to benefit from the alert services, to sign up and to access the kits;
Managing the customer account of the data subject or of the legal entity the data subject represents, and carrying out the payment operations made at their request;
Carrying out operations relating to the management of files concerning: contracts; orders; deliveries; invoices; accounting and the monitoring of the commercial relationship;
Managing the relationship with prospects and customers and people's reviews of products, services or content;
Handling people's questions and any complaints, and managing requests to exercise the rights of access, rectification and objection;
Complying with the arrangements for online access to accounts (and managing any authentication procedures); Processing payments; Producing commercial statistics and advertising, including on social networks;
Marketing and/or sending information (newsletter), which includes following up prospects (including in the event of an abandoned order), managing the technical marketing operations, selecting people for loyalty, marketing, survey, product-testing and promotional activities, and carrying out solicitation operations;
Preventing and combating fraud, including payment fraud and in particular card fraud;
Managing unpaid amounts and disputes;
Improving the Site and valuebetennis's offers.
INFORMATION ABOUT COOKIES
You are informed that we may place cookies on your device. A cookie records information relating to browsing on our sites (the pages you have viewed, the date and time of viewing, etc.) which we can read on your subsequent visits. The maximum retention period for cookies is 13 months after they are first placed on your device. The lifetime of cookies is not extended at each visit.Cookies may be used for statistical purposes, in particular to optimise the services provided, by processing information about access frequency, page personalisation, the operations carried out and the information viewed. They may also be used for advertising purposes, in particular to offer you targeted content in banners and inserts online. Some features of the site, such as video players or interactive content, may call on services provided by third parties and place cookies allowing them to identify your viewing of the content.
You are therefore informed that we may use cookies, and you authorise us to do so by accepting the dedicated banner. If you do not wish cookies to be used on your device, most browsers allow you to disable cookies through their settings (more information here). However, you are informed that some services may then no longer work correctly.
WHAT ARE YOUR RIGHTS AND HOW TO EXERCISE THEM
You have a right of access to the data concerning you, of rectification or erasure, of enquiry, of restriction of processing, of portability, and of erasure (more information here: https://www.cnil.fr/fr/les-droits-pour-maitriser-vos-donnees-personnelles), within the limits laid down by the regulations and in particular the GDPR.You also have the right to object at any time, on grounds relating to your particular situation, to processing of personal data based on our legitimate interest, as well as a right to object to marketing by clicking the unsubscribe link in the newsletter.
Requests to exercise your rights should be sent to [email protected]. You may also lodge a complaint with the data protection supervisory authority you fall under (for example, in France, the CNIL).
For the avoidance of doubt, it is stated that from the moment the right to erasure, the right to object to processing or the withdrawal of consent is exercised, the proper functioning of the Site and/or of the training services (including the e-learning platform associated with the Site) may be disrupted or even interrupted. For example, if these rights are exercised at the time services are ordered, that order cannot be fulfilled.
HOW LONG IS MY DATA KEPT?
If you have not authenticated on the Site or shown active behaviour (for example by clicking a link) over a three-year period, you may receive an email inviting you to log in as soon as possible, failing which your data will be deleted from our databases. Our electronic communications relating to marketing or the newsletter will include an unsubscribe link.Under our legal obligations, certain documents relating to our internal operations and containing personal information (purchase orders, contracts, invoices, etc.) will be archived. In any event, personal data being processed is not kept beyond the time necessary to perform the obligations defined when the contract was concluded, or laid down by the legislation in force. Beyond that, it may be anonymised and kept for statistical purposes only.
Data collected through cookies and similar technologies is kept for the period strictly necessary to achieve the purposes set out above, and no longer than 13 months.
Data purging mechanisms are in place to provide for effective deletion once the retention or archiving period required to fulfil the determined or imposed purposes has been reached.
OUR COMMITMENTS REGARDING SUBCONTRACTING, TRANSFER AND DISCLOSURE TO THIRD PARTIES
Your personal data is for internal use, is strictly confidential and cannot be disclosed to third parties, except with express agreement or if you have decided to make it public.If your personal data is disclosed to a third party, whatever its capacity, we will first ensure that the third party is required to apply confidentiality conditions identical to our own.
In addition, we undertake (i) that any processor provides sufficient and appropriate contractual guarantees to respect your rights, so that the processing meets the requirements of the GDPR, and (ii) to comply with the provisions of the GDPR applicable to data transfers.
On the basis of our legal obligations, your personal data may be disclosed pursuant to a law, a regulation or a decision of a competent regulatory or judicial authority.
OUR COMMITMENTS REGARDING IT SECURITY
We undertake to implement all appropriate technical and organisational measures, through physical and logistical security means, in order to guarantee a level of security appropriate to the risks of accidental, unauthorised or unlawful access, disclosure, alteration, loss or destruction of the personal data concerning you.In the event that we become aware of unlawful access to the personal data concerning you stored on our servers or those of our providers, or of unauthorised access resulting in the risks identified above materialising, we undertake to:
Notify you of the incident as soon as possible if it is likely to result in a high risk to your rights and freedoms;
Investigate the causes of the incident;
Take the necessary measures, within reason, to mitigate the adverse effects and harm that may result from that incident
Under no circumstances may the commitments set out above be treated as any admission of fault or liability as to the occurrence of the incident in question.